The Freshness
Guarantee.
At Pikia, we stand behind the quality of every import. If it isn't at its peak when it arrives, we make it right.
24-Hour Reporting
Due to the perishable nature of our products, issues must be reported within 24 hours of delivery for a full resolution.
Quality Inspection
Every claim is reviewed by our quality team to ensure our global sourcing standards are being maintained.
Instant Credit
Approved claims can be processed as an instant Pikia Credit for your next order or a standard bank refund.
The Resolution Process
Document
Take a clear photo of the item and the packaging label as soon as you notice an issue.
Submit
Visit your Order History and select 'Report an Issue' or email support@pikiamarket.com.
Review
Our US-based support team will review your request within 4 business hours.
Resolve
Receive a replacement or a refund directly to your original payment method.
Policy Nuance
Perishables (Fresh Produce/Yams)
Items are ineligible for physical return. If quality is substandard, we will issue a credit without requiring you to ship the item back.
Pantry Goods (Spices/Flours)
Must be unopened with the original seal intact to be eligible for a return within 7 days of delivery.
Order Cancellations
Cancellations are only possible before the order has been dispatched to our last-mile delivery fleet.
Late Deliveries
If your 60-minute window is missed by more than 20 minutes, your delivery fee is automatically waived.
Need immediate assistance?
Our US support team is available Mon-Sun, 8AM—10PM EST.